Delivery Information
We offer the following delivery options for the UK:
Delivery Company | Cost | Estimated Arrival Date |
---|---|---|
Royal Mail 24 | FREE | Royal Mail usually deliver the next working day including Saturday, however some deliveries can take up to 5 working days. |
Royal Mail Signed For™ 1st Class | £4.99 | Royal Mail Signed For™ 1st Class aims to deliver your parcel the next working day and gives you peace of mind that someone will need to sign for the package. |
Royal Mail Special Delivery 1pm Royal Mail Special Delivery 9am |
£9.95 £19.95 |
Royal Mail Special Delivery Guaranteed™ by 1pm the next working day. This service covers 99% of the UK. Royal Mail Special Delivery Guaranteed™ by 9am the next working day. This service covers 80% of the UK. Tracking Numbers will be emailed once your order has been dispatched. If you have placed a large or bulky order please note that the warehouse will automatically send it by UK Mail! |
UK Mail Next Day Delivery | £9.95 | UK Mail Next Day Parcel guarantees next working day delivery and provides a comprehensive tracking system. Tracking Numbers will be emailed once your order has been dispatched. |
We offer the following delivery options for EU Countries:
Delivery Company | Cost | Estimated Arrival Date |
---|---|---|
Royal Mail International Economy | £3.99 | International Economy by Royal Mail deliveries to all EU countries. International Economy is the affordable answer when you're not in a rush. Usually a delivery time of 8-15 working days. |
Royal Mail International Tracked & Signed | £9.99 | Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation. Usually a delivery time of 5-10 working days. Tracking Numbers will be emailed once your order has been dispatched. |
DHL Express Package | £29.99 |
Order before 3pm UK time for a fast, secure and reliable worldwide delivery. This service gives you a full scan history of the package with a delivery time of 1-3 working days. |
We offer the following delivery options for Outside of the EU:
Delivery Company | Cost | Estimated Arrival Date |
---|---|---|
Royal Mail International Economy | £3.33 | International Economy by Royal Mail deliveries to all EU countries. International Economy is the affordable answer when you're not in a rush. Usually a delivery time of 8-15 working days. |
Royal Mail International Tracked & Signed | £8.33 | Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation. Usually a delivery time of 5-10 working days. Tracking Numbers will be emailed once your order has been dispatched. |
DHL Express Package | £24.99 |
Order before 3pm UK time for a fast, secure and reliable worldwide delivery. This service gives you a full scan history of the package with a delivery time of 1-3 working days. |
International Delivery
We are able to offer deliveries worldwide, with the exclusion of about 4 countries which DHL & Royal Mail have no contract with.
DDU (Delivery Duty Unpaid) – Orders sent outside of the EU
All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid). Payments of any Import Duties / Taxes are the sole responsibility of the customer.
DDU (Delivery Duty Unpaid) – Refusal to pay charges
If you refuse to pay the any import duty levied against your shipment, the shipment may be returned to us. We will not refund any shipping charges and an administration charge of £5.00 will be deducted from your refund. It is up to your country's Customs department to return items to sender where tax is unpaid. It is not a legal requirement to return the goods. Fonejoy will only issue a refund upon receipt of the goods.
Tracking sites:
- UK Royal Mail - http://www.royalmail.com/
- DHL Worldwide - http://www.dhl.com/
- UK Mail - https://www.ukmail.com/
- Rest of the world - http://www.trackitonline.ru/
Notes:
- All arrival dates displayed are only estimates provided by our delivery couriers. Worldwide deliveries that need to clear Customs may take longer in holiday periods.
- FoneJoy.com may in exceptional circumstances use alternative couriers.
- Saturday delivers are at the discretion of all delivery networks. From experience, if your address is residential, they may deliver on a Saturday morning.
- Before signing for any package, please check that the package is not damaged as we cannot be held responsible for any damages thereafter.
- If your order is returned to us as undeliverable or failed delivery a refund will be issued, however the cost of carriage will not be refunded.
- All orders that are shipped in the EU are subject to UK VAT.
- All orders that are shipped outside the EU are VAT Exempt.
SIMPLE, EASY, FREE RETURNS
Guaranteed to Delight!
We want you to be happy! It's just that simple! We love our customers and it shows in our customer friendly return policies. Need assistance with a return or exchange? Just follow our simple guide and in no time at all your query will be resolved.
Customer Return Policy
Free & Easy!
If you're not absolutely delighted with your Fonejoy purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We will either replace by return post, or refund to your method of payment upon receipt.
Simply login and select Product Returns from the My Account tab to begin the process.
Don't forget to include your invoice, so we can correctly process the returned item and process the query swiftly.
After 30 days, returned faulty items will be processed according to the manufacturer's warranty and we will send those items to the manufacturer for repair or replacement on your behalf. The manufacturer's decision is final. We are not able to request new for old. Replacement is at their discretion.